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Banner SIS Migration Slated for January 30th


The planned migration of Georgia Southern University’s Banner Student Information System (SIS) will begin at 3:00pm on January 30, 2020. This migration is the final step in a 10-month long process to move to a University System of Georgia hosted Banner environment. This hosting model allows for more efficient, cost-effective management of student data. 

As part of this migration process, Banner and all ancillary software and services will be unavailable from 3:00pm on Thursday, January 30th, until 8:00am on Monday, February 3rd. A complete listing of these services is as follows: 

Services

  • Banner* 
  • WINGS
  • Touchnet/Bill+Pay
  • Ellucian ILP
  • Axiom
  • Dining Plan Manager and EagleXpress Packages
  • MyClassCalendar
  • DegreeWorks 
  • Business Objects
  • ApplicationXtender
  • Enrollment Certification 
  • Change of Major 

*Banner UPGR will be available in read-only mode during this downtime to allow functional areas to assist students. Any changes made during this time will NOT be recorded.

MyGS Tiles/Links

  • Financial Aid Authorization
  • FERPA Look-Up
  • Advancement 
  • Registration Information 
  • Directory
  • MyProgress 
  • Reports & Survey Results 
  • Advisor’s Tool 
  • Student Employment 
  • Online Orientation 

Processes

  1. Banner Scheduled Jobs (crontab, Automic, GECS)
  2. Google & Active Directory Account Creation 

The Banner Managed Services (BMS) Migration is a collaborative project made successful by partnering with our colleagues in the divisions of Academic Affairs, Business & Finance and Enrollment Services as well as USG ITS. This project adds Georgia Southern to the USG’s GeorgiaBEST portfolio of customers. To read more about the GeorgiaBEST Managed Services initiative, please visit: https://www.usg.edu/georgia_best/managed_services.  


Join Our Team as a Network Administrator!

Apply Now!

The Division of Information Technology Services is looking for a Network Administrator. Successful candidates for this position will function as a resource for the Georgia Southern University networking infrastructure, ensuring the stability, reliability, and security of networking resources working with the Enterprise Networking team as well as other various groups to deploy network services. Occasional rotating evening and weekend hours may be required.

The Network Administrator will be responsible for, but not limited to, the following duties and tasks:

  • Working closely with the Director of Enterprise Networking on unit goals and core projects.
  • Performing technical management, maintenance and support of the Georgia Southern University networking infrastructure.
  • Procuring hardware and tracking inventory.
  • Performing day-to- day operational duties to ensure maximum network system and infrastructure uptime for campus end-users.

Why Join Our Team?

  • Collaborative team of colleagues across three campuses
  • Projects that make an impact on the University community
  • Opportunities to attend conferences, training and certification programs
  • Earn a free degree with the University’s Tuition Assistance Program
  • Excellent health and retirement benefits 
  • Visit our Tech Careers page to learn more

Minimum Requirements

  • Bachelor’s Degree
  • Three or more years of work-related experience (additional experience may substitute for some of the educational requirements)
  • Effective communication (written and verbal)
  • Organization and human relations skills
  • Ability to work well in a diverse environment
  • Proficiency with computer and Microsoft Office Applications software including word processing, spreadsheets and databases
  • Successful completion of a background investigation prior to employment

Preferred Experience

  • Two or more years of experience managing an enterprise LAN/WAN networking environment (Cisco, Juniper, Palo Alto, etc.)
  • Understanding of TCP/IP, DNS and DHCP
  • Demonstrated experience in managing enterprise network systems
  • Demonstrated understanding of switching, routing and WiFi

Salary: Commensurate with Experience

Application Deadline: April 30, 2018

Apply Now!

 


Scam Alert: Hurricane Harvey Charity Fraud

Many times when disaster strikes, cyber criminals see this as an opportunity to exploit would-be donors for their own gain.  The recent Hurricane Harvey disaster in Texas is no exception. Even as victims are being rescued from flood waters, there are already fake Facebook pages, tweets linking to fake charity websites, and phishing emails being sent out asking for donations to #HurricaneHarvey Relief Funds that scammers keep for themselves. These sites also collect your credit card information for fraudulent use.

Don’t fall for any scams. If you want to make a donation:

  • Go to the website of the charity of your choice and make a donation.
  • Type the address in your browser or use a bookmark.
  • Do not click on any links in emails or texts you might get.

Whatever you see in the coming weeks about Hurricane Harvey disaster relief… THINK BEFORE YOU CLICK. 


IT Services Helps Military Science “Connect”

ITS Staff L-R (Front Row) Matt Nichols, Clint Bridges, David Walker, Ashlea Anderson, Sonya Chance, Ron Stalnaker, Ann Hill, Krey Tinker, Floyd Futch, Logan Grodi and Dan Lanier. (Back Row) Jonathan Roney, Kimala Wynn, Melissa Lanier, Jonathan Strickland, David Kipkemboi, James Brown, Gary Wallace, Carroll Waldhour, Blaine Bennett, Cordro Fields, and Zeke Smith.

ITS Staff L-R (Front Row) Matt Nichols, Clint Bridges, David Walker, Ashlea Anderson, Sonya Chance, Ron Stalnaker, Ann Hill, Krey Tinker, Floyd Futch, Logan Grodi and Dan Lanier. (Back Row) Jonathan Roney, Kimala Wynn, Melissa Lanier, Jonathan Strickland, David Kipkemboi, James Brown, Gary Wallace, Carroll Waldhour, Blaine Bennett, Cordero Fields, and Joseph Garrett.

“State of the art,” “world class” and “cutting edge” are a few of the phrases that you’ll hear bouncing around the Georgia Southern University community if you ask about the new Military Science building, which opened its doors to students in January 2017. These phrases are descriptive not only of the facility’s construction and design, but of the sophisticated technology that helps make up the building’s infrastructure, as well. The IT planning phase of the building project began in November 2014 with one goal in mind: creating a learning environment that not only contains the Department of Military Science, but also connects it to the devices, resources, and features needed to educate and train the prestigious Army ROTC Eagle Battalion.

Sonya Chance, Associate Director for Academic Technology Support, says that the needs of the department were the first consideration in planning the hardware and software that would be installed in the building: “We met with the department early on to assess what their needs were–what they wanted to see in the classrooms, conference rooms, and throughout the building. Next we worked to find the best, most cost-effective equipment, developing efficiencies along the way.” These new efficiencies impact not only the Center for Academic Technology Support (CATS), but the end-users in the Department of Military Science, as well.

Streamlined processes and installations result in greater efficiencies for support staff and end users.

Streamlined processes and installations result in greater efficiencies for support staff and end users.

As part of the planning for the Military Science building, a new, streamlined process for installations in labs, conference rooms and classrooms was developed. All technology components in the five classrooms, conference room and computer lab are contained in cabinetry located in the rooms, providing ease of access for troubleshooting and less down-time for the department. New A/V framework, including an isolated VLAN, results in less programming and configuration for CATS support staff and a faster, more user-friendly experience for the department.

Bolstering the end-user experience is the intricate behind-the-scenes network infrastructure designed and installed by the Department of Networking & Telecommunications (NetTel). This infrastructure, winding its way between the walls and closets of this 33,280-square-foot facility, is not immediately noticeable. But while the students, faculty and staff working and learning in the Military Science building may not notice the the three data closets inside the facility, the services provided by the ten 48-port power-over-ethernet (POE) switches, three 12-port POE switches, three uninterruptible power supply (UPS) packages, Avaya telephone gateway, T-Link panel, and mini-computer they contain are undeniable, since these are the components that support networking, telephone, surveillance, cable TV, and life safety for the entire building and its occupants.

Behind the scenes network infrastructure provides the Military Science building with all of the technological components needed to support and enhance learning.

Behind-the-scenes network infrastructure provides the Military Science building with all of the technological components needed to support learning and safety.

Visitors to the Military Science building will also notice the enhanced wireless connectivity in the building–in addition to the 26 wireless access points throughout the building, the NetTel team installed four high-density wireless access points in the building’s 5,000-square-foot multipurpose room (designed to host ceremonies and training events), which will allow a large number of devices to connect to the wireless network at the same time while supporting higher bandwidth and better wifi performance in densely populated spaces. NetTel also collaborated with the University Police Department to install 12 Pelco IP security cameras inside the building and six Pelco Environmental IP cameras outside, improving campus safety along with user experience.

“I’m incredibly proud of the work you’ve done behind the scenes to enhance the learning experience and increase efficiencies for the Department of Military Science and this University,” Ron Stalnaker, CIO, said to the CATS and NetTel teams as they gathered for a “cable cutting” to celebrate their part in making construction and operation of the Military Science building a success. Mr. Stalnaker thanked the groups for their dedication, innovation and collaborative spirits, and encouraged them to look forward to serving the University community in future building projects.


Strickland Recognized with ITS Service Award

In the Division of IT Services at Georgia Southern University, being nominated for the ITS Service Award is a badge of honor. This annual recognition of IT Services professionals has pretty rigorous criteria: members of the University community are asked to base their nominations on performance in the areas of customer service, job knowledge, dependability, human relations, departmental interaction, self-motivation and improvement orientation. Nominees must then be evaluated by their peers based on these same criteria. The winner of the award receives a $500 prize.

For the calendar year 2016, IT Services received an outpouring of 70 nominations for this award. Comments from the University community in support of ITS staff members exemplify the customer service culture that the division strives to embody:

stalnaker-quote

  • “Most noteworthy is her patience, grace and professionalism exhibited in the multiple hats she wears and champions each day for her department and our University.”
  • “He is always professional, friendly, caring, and knowledgeable. He takes pride in finding solutions for all issues. It is a pleasure to work with him. It is easy to acquire new equipment because we know that he will quickly get up to speed on all facets of the equipment. He is a huge asset not just to IT but to the University.
  • “He is very knowledgeable, intelligent and has a willingness to support any scenario until it is completed successfully.”
  • “There should be a bumper sticker placed on her vehicle that reads, ‘Well done will always be better than well said.’”

During the ITS Annual Holiday celebration on Dec. 17, 2016, these quotes and others were read in front of ITS staff members and their families. Past winners of the award were also recognized before CIO Ron Stalnaker began to read quotes that were submitted about the 2016 award winner, Jonathan Strickland. One nominator said of Jonathan, “He is always quick to respond to any issues we are having. He also always checks back to make sure we are happy with the outcome. He is easy to get along with and is liked by the entire department.”

Another submission detailing his customer service abilities read, “Jonathan goes above and beyond what his job requires. He makes sure that we are not having any issues every morning and is quick to respond to all of our IT needs. He is an asset to his department, Georgia Southern, and especially our department.” As Jonathan stepped forward to accept his award, he was met with applause and cheers from his ITS colleagues. On receiving the award, Jonathan remarked, “I feel incredibly honored to receive this award and very lucky to provide support to some wonderful people. My first year at Georgia Southern has been great so far and I am looking forward to many years to come!”

Mr. Stalnaker congratulated Jonathan on his award, stating, “Being recognized by your peers and the customers you support is one of the most humbling and honorable things you can experience. Our focus within the Division of IT Services is service, simplicity and speed, meaning that we measure our success based on our customers’ experiences as opposed to the technology they use. I am extremely proud of the service mindset that Jonathan and our other nominees have portrayed.” In closing, Mr. Stalnaker added, “We are all one team at Georgia Southern and we pride ourselves on providing services that ensure student and faculty success–that’s what makes us GATA everyday!”

Ron Stalnaker congratulates Jonathan Strickland, winner of the 2016 ITS Service Award

CIO Ron Stalnaker congratulates Jonathan Strickland, winner of the 2016 ITS Service Award.


IT Services Staff Honored for Years of Service

2017-it-services-years-of-service-honorees-800

Honorees Pictured with CIO L-R (Front Row) Clint Bridges, James Brown, Gary Wallace, and Beth Williams; (Second Row) Sonya Chance, April Burke, Tom Williams, and Cordero Fields; (Third Row) James Crosby, Ron Stalnaker – CIO, Benjamin Duggar, and Krey Tinker; (Back Row) Todd Aldrich and Sandy Luther.

On Thursday, Jan. 5, Georgia Southern University’s Staff Council hosted the 2017 Staff Awards of Excellence Ceremony. During the ceremony, more than 200 staff members who had reached their five, 10, 15, 20, 25, 30, and 40-year employment milestones were recognized for their years of service to the University. Of the staff members recognized, 16 are employed by the Division of IT Services:

Five Years of Service

  • Todd M. Aldrich, IT Business Services
  • Clinton L. Bridges, Center for Academic Technical Support
  • James H. Brown, Networking & Telecommunications
  • April Burke, Information Technology Services
  • Benjamin N. Duggar, Executive Technical Services
  • Cordero A. Fields, Networking & Telecommunications
  • Rebekah L. Hickey, Enterprise Technology Solutions
  • John B. Karrh, Information Security Services
  • Gary Wallace, Networking & Telecommunications
  • Elizabeth R. Williams, Enterprise Technology Solutions
  • Tom C. Williams, Enterprise Technology Solutions

10 Years of Service

  • Sonya Y. Chance, Center for Academic Technology Support
  • Krey E. Tinker, Networking & Telecommunications
  • Todd A. Tinker, Center for Academic Technology Support

15 Years of Service

  • James A. Crosby, Enterprise Technology Solutions

20 Years of Service

  • Sandra M. Luther, Information Security Services

Congratulations to these staff members on the recognition for their years of dedicated service not only to Georgia Southern University, but to the Division of IT Services, as well.  

 


IT Services Upgrades and Updates October 16 – 19

IT Services will be conducting updates from
5:00pm on Friday, October 16,
until 8:00am on Monday, October 19
.

MyGeorgiaSouthern, Folio, and Google Apps
will not be affected during this downtime.

The Georgia Southern VPN will be available throughout the weekend.

Affected Services

Armstrong Campus

Administrative wireless network will be unavailable from 9:00pm on Friday, October 16, until 9:30pm on Friday, October 16.

Networks in the Waters Health Professions Building and the Student Success Center Building will be unavailable from 9:30pm on Friday, October 16, until 10:00pm on Friday, October 16.

Statesboro Campus

Networking in the following rooms in the College of Engineering and Computing Building will be unavailable from 8:00pm on Friday, October 16, until 10:00pm on Friday, October 16.

  • 1201, 1202, 1203, 1205, 1207, 1208, 1215, 1217
  • 1307, 1309, 1311, 1313B, 1315, 1317, 1319, 1321
  • 1323, 1325, 1329, 1400

All Campuses

MyForms will be unavailable from 8:00pm on Friday, October 16, until 9:00pm on Friday, October 16.

Banner and WINGS will be unavailable from 10:00pm on Friday, October 16, until 7:00am on Saturday, October 17.

Eaglexpress and Quadpoint Point of Sale will be unavailable from 6:00am on Sunday, October 18, until 8:00am on Sunday, October 18.

Business Objects will be unavailable from 8:00am on Sunday, October 18, until 5:00pm on Sunday, October 18.

Blackboard Analytics and Pyramid Business Intelligence will be unavailable from 2:00pm on Sunday, October 18, until 3:00pm on Sunday, October 18.

Banner Document Management and ApplicationXtender will be unavailable from 3:00pm on Sunday, October 18, until 4:00pm on Sunday, October 18.

Operating System Updates

Beginning at 5:00pm on Friday, October 16, and ending at 11:59pm on Friday, October 16:

  • Advancement Affiliate Search
  • Advancement Self Service
  • APEX
  • B&F File Systems
  • Blackboard Analytics
  • Bookstore Web Tracking System
  • Business Objects
  • Campus Loan Manager
  • Digital Signage
  • Dining Plan Manager
  • E911 Location Services
  • Events Management System
  • FAX Server
  • Financial Edge
  • Fundware
  • Health Services
  • IrisID
  • ISSM
  • Jamf (MyApple)
  • Kx Conference Services
  • Metasys Online Student Health
  • Network Printing Services
  • R: drive
  • SCCM
  • Stanley Door Access
  • Starrez – Housing
  • TMA – Maintenance Work Orders
  • Vanderbilt SMS
  • Watchguard
  • WebXtender


IT Services Upgrades and Updates September 25 – 28

IT Services will be conducting updates from
5:00pm on Friday, September 25,
until 8:00am on Monday, September 2
8.

MyGeorgiaSouthern, Folio, and Google Apps
will not be affected during this downtime.

The Georgia Southern VPN will be available throughout the weekend.

Affected Services

All Campuses

DegreeWorks will be unavailable from 5:00pm on Friday, September 25, until 11:59pm on Friday, September 25.

MyPrint will be unavailable from 12:00pm on Saturday, September 26, until 3:00pm on Saturday, September 26.

Eaglexpress and Quadpoint Point of Sale will be unavailable from 6:00am on Sunday, September 27, until 8:00am on Sunday, September 27.

Business Objects will be unavailable from 8:00am on Sunday, September 27, until 5:00pm on Sunday, September 27.

Banner Document Management and ApplicationXtender will be unavailable from 2:00pm on Sunday, September 27, until 3:00pm on Sunday, September 27.

Pyramid Business Intelligence will be unavailable from 2:00pm on Sunday, September 27, until 4:00pm on Sunday, September 27.

Operating System Updates

Beginning at 5:00pm on Friday, September 25, and ending at 11:59pm on Friday, September 25:

  • Advancement Affiliate Search
  • Advancement Self Service
  • APEX
  • B&F File Systems
  • Blackboard Analytics
  • Bookstore Web Tracking System
  • Business Objects
  • Campus Loan Manager
  • Digital Signage
  • Dining Plan Manager
  • E911 Location Services
  • Events Management System
  • FAX Server
  • Financial Edge
  • Fundware
  • Health Services
  • IrisID
  • ISSM
  • Jamf(MyApple)
  • Kx Conference Services
  • Metasys Online Student Health
  • Network Printing Services
  • R: drive
  • SCCM
  • Stanley Door Access
  • Starrez – Housing
  • TMA – Maintenance Work Orders
  • Vanderbilt SMS
  • Watchguard
  • WebXtender


New Security Feature: External Email Tag

All Georgia Southern faculty and staff will soon receive a new security enhancement: the external email tag. This new feature helps reduce phishing, spoofing, and other email scams. Beginning at 8am on Thursday, July 30th, email messages that you receive which originated outside of the University’s email system will have an [External] email tag in the subject. 


Internal Message Subject Example: 
“Meeting Request” 

External Message Subject Example: 
“[External] Meeting Request”


While the [External] tag does not mean the message that you received is a scam, it does give you additional information about the message’s source. Phishing and other scam emails are constantly increasing in complexity and sophistication and senders’ email addresses can even be “spoofed” to look like someone you know and work with in the University. This new feature will help protect your account by letting you know when you receive messages from external sources.

Have questions about the [External] email tag or need technology support? Please let us know by submitting a MyHelp ticket or reaching out to our MyTech Support representatives. We appreciate your help in keeping “Our House” safe and secure. 


Google Hangouts Transitions to Newly Enhanced “Google Chats”

ITS is excited to announce that this Friday, July 24th, Google Hangouts will be transitioned to the newly enhanced Google Chat. Chat has a more modern interface, team rooms that support better team collaboration, emoji reactions to make work fun, and much more. As part of this transition,  Georgia Southern Chat users will receive early access to these great new features.

To minimize the chance of missing messages, users can now download the new mobile app for Android or iOS. All previous chat history from classic Hangouts will be accessible in Gmail for conversations where History is turned “on.” If you have important messaging groups in classic Hangouts, we recommend that you recreate them as Rooms in the new Chat.

Have questions about the transition to Google Chat or need technology support? Contact us: (912) 478-2287 |Helpdesk@GeorgiaSouthern.edu | MyHelp.GeorgiaSouthern.edu.

Sample image of Google Chats interface in Gmail and in mobile app.
The new Google Chats replaces Hangouts with a more modern,
user-friendly interface.

IT Services Upgrades and Updates July 17 – 20

IT Services will be conducting updates from
5:00pm on Friday, July 17,
until 8:00am on Monday, July 20.

MyGeorgiaSouthern, Folio, and Google Apps
will not be affected during this downtime.

The Georgia Southern VPN will be available throughout the weekend.

Affected Services

Statesboro Campus

The Statesboro Administrative internet connection will be unavailable from 6:00am on Saturday, July 18, until 6:30am on Saturday, July 18.


All Campuses

Banner, WINGS, and XTender will be unavailable from 10:00pm on Friday, July 17, until 7:00am on Saturday, July 18.


Eaglexpress and Quadpoint Point of Sale will be unavailable from 5:00am on Sunday, July 19, until 8:00am on Sunday, July 19.


Business Objects will be unavailable from 8:00am on Sunday, July 19, until 5:00pm on Sunday, July 19.


Application Xtender, Blackboard Analytics, and MyTechHelp will be unavailable from 2:00pm on Sunday, July 19, until 3:00pm on Sunday, July 19.


Pyramid Business Intelligence will be unavailable from 3:00pm on Sunday, July 19, until 4:00pm on Sunday, July 19.


Operating System Updates

Beginning at 5:00pm on Friday, July 17, and ending at 11:59pm on Friday, July 17:

  • 25Live
  • Advancement Affiliate Search
  • Advancement Self Service
  • APEX
  • B&F File Systems
  • Blackboard Analytics
  • Bookstore Web Tracking System
  • Business Objects
  • Campus Loan Manager
  • Digital Signage
  • Dining Plan Manager
  • E911 Location Services
  • Events Management System
  • FAX Server
  • Financial Edge
  • Fundware
  • Health Services
  • Identity.GeorgiaSouthern.edu
  • IrisID
  • ISSM
  • Jamf(MyApple)
  • Kx Conference Services
  • Metasys
  • Network Printing Services
  • Online Student Health
  • R: drive
  • SCCM
  • SharePoint
  • Stanley Door Access
  • Starrez – Housing
  • TMA – Maintenance Work Orders
  • Vanderbilt SMS
  • vLab
  • VPN Services
  • Watchguard
  • WebXtender