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Scam Alert: Hurricane Harvey Charity Fraud

Many times when disaster strikes, cyber criminals see this as an opportunity to exploit would-be donors for their own gain.  The recent Hurricane Harvey disaster in Texas is no exception. Even as victims are being rescued from flood waters, there are already fake Facebook pages, tweets linking to fake charity websites, and phishing emails being sent out asking for donations to #HurricaneHarvey Relief Funds that scammers keep for themselves. These sites also collect your credit card information for fraudulent use.

Don’t fall for any scams. If you want to make a donation:

  • Go to the website of the charity of your choice and make a donation.
  • Type the address in your browser or use a bookmark.
  • Do not click on any links in emails or texts you might get.

Whatever you see in the coming weeks about Hurricane Harvey disaster relief… THINK BEFORE YOU CLICK. 


IT Services Helps Military Science “Connect”

ITS Staff L-R (Front Row) Matt Nichols, Clint Bridges, David Walker, Ashlea Anderson, Sonya Chance, Ron Stalnaker, Ann Hill, Krey Tinker, Floyd Futch, Logan Grodi and Dan Lanier. (Back Row) Jonathan Roney, Kimala Wynn, Melissa Lanier, Jonathan Strickland, David Kipkemboi, James Brown, Gary Wallace, Carroll Waldhour, Blaine Bennett, Cordro Fields, and Zeke Smith.

ITS Staff L-R (Front Row) Matt Nichols, Clint Bridges, David Walker, Ashlea Anderson, Sonya Chance, Ron Stalnaker, Ann Hill, Krey Tinker, Floyd Futch, Logan Grodi and Dan Lanier. (Back Row) Jonathan Roney, Kimala Wynn, Melissa Lanier, Jonathan Strickland, David Kipkemboi, James Brown, Gary Wallace, Carroll Waldhour, Blaine Bennett, Cordero Fields, and Joseph Garrett.

“State of the art,” “world class” and “cutting edge” are a few of the phrases that you’ll hear bouncing around the Georgia Southern University community if you ask about the new Military Science building, which opened its doors to students in January 2017. These phrases are descriptive not only of the facility’s construction and design, but of the sophisticated technology that helps make up the building’s infrastructure, as well. The IT planning phase of the building project began in November 2014 with one goal in mind: creating a learning environment that not only contains the Department of Military Science, but also connects it to the devices, resources, and features needed to educate and train the prestigious Army ROTC Eagle Battalion.

Sonya Chance, Associate Director for Academic Technology Support, says that the needs of the department were the first consideration in planning the hardware and software that would be installed in the building: “We met with the department early on to assess what their needs were–what they wanted to see in the classrooms, conference rooms, and throughout the building. Next we worked to find the best, most cost-effective equipment, developing efficiencies along the way.” These new efficiencies impact not only the Center for Academic Technology Support (CATS), but the end-users in the Department of Military Science, as well.

Streamlined processes and installations result in greater efficiencies for support staff and end users.

Streamlined processes and installations result in greater efficiencies for support staff and end users.

As part of the planning for the Military Science building, a new, streamlined process for installations in labs, conference rooms and classrooms was developed. All technology components in the five classrooms, conference room and computer lab are contained in cabinetry located in the rooms, providing ease of access for troubleshooting and less down-time for the department. New A/V framework, including an isolated VLAN, results in less programming and configuration for CATS support staff and a faster, more user-friendly experience for the department.

Bolstering the end-user experience is the intricate behind-the-scenes network infrastructure designed and installed by the Department of Networking & Telecommunications (NetTel). This infrastructure, winding its way between the walls and closets of this 33,280-square-foot facility, is not immediately noticeable. But while the students, faculty and staff working and learning in the Military Science building may not notice the the three data closets inside the facility, the services provided by the ten 48-port power-over-ethernet (POE) switches, three 12-port POE switches, three uninterruptible power supply (UPS) packages, Avaya telephone gateway, T-Link panel, and mini-computer they contain are undeniable, since these are the components that support networking, telephone, surveillance, cable TV, and life safety for the entire building and its occupants.

Behind the scenes network infrastructure provides the Military Science building with all of the technological components needed to support and enhance learning.

Behind-the-scenes network infrastructure provides the Military Science building with all of the technological components needed to support learning and safety.

Visitors to the Military Science building will also notice the enhanced wireless connectivity in the building–in addition to the 26 wireless access points throughout the building, the NetTel team installed four high-density wireless access points in the building’s 5,000-square-foot multipurpose room (designed to host ceremonies and training events), which will allow a large number of devices to connect to the wireless network at the same time while supporting higher bandwidth and better wifi performance in densely populated spaces. NetTel also collaborated with the University Police Department to install 12 Pelco IP security cameras inside the building and six Pelco Environmental IP cameras outside, improving campus safety along with user experience.

“I’m incredibly proud of the work you’ve done behind the scenes to enhance the learning experience and increase efficiencies for the Department of Military Science and this University,” Ron Stalnaker, CIO, said to the CATS and NetTel teams as they gathered for a “cable cutting” to celebrate their part in making construction and operation of the Military Science building a success. Mr. Stalnaker thanked the groups for their dedication, innovation and collaborative spirits, and encouraged them to look forward to serving the University community in future building projects.


Strickland Recognized with ITS Service Award

In the Division of IT Services at Georgia Southern University, being nominated for the ITS Service Award is a badge of honor. This annual recognition of IT Services professionals has pretty rigorous criteria: members of the University community are asked to base their nominations on performance in the areas of customer service, job knowledge, dependability, human relations, departmental interaction, self-motivation and improvement orientation. Nominees must then be evaluated by their peers based on these same criteria. The winner of the award receives a $500 prize.

For the calendar year 2016, IT Services received an outpouring of 70 nominations for this award. Comments from the University community in support of ITS staff members exemplify the customer service culture that the division strives to embody:

stalnaker-quote

  • “Most noteworthy is her patience, grace and professionalism exhibited in the multiple hats she wears and champions each day for her department and our University.”
  • “He is always professional, friendly, caring, and knowledgeable. He takes pride in finding solutions for all issues. It is a pleasure to work with him. It is easy to acquire new equipment because we know that he will quickly get up to speed on all facets of the equipment. He is a huge asset not just to IT but to the University.
  • “He is very knowledgeable, intelligent and has a willingness to support any scenario until it is completed successfully.”
  • “There should be a bumper sticker placed on her vehicle that reads, ‘Well done will always be better than well said.’”

During the ITS Annual Holiday celebration on Dec. 17, 2016, these quotes and others were read in front of ITS staff members and their families. Past winners of the award were also recognized before CIO Ron Stalnaker began to read quotes that were submitted about the 2016 award winner, Jonathan Strickland. One nominator said of Jonathan, “He is always quick to respond to any issues we are having. He also always checks back to make sure we are happy with the outcome. He is easy to get along with and is liked by the entire department.”

Another submission detailing his customer service abilities read, “Jonathan goes above and beyond what his job requires. He makes sure that we are not having any issues every morning and is quick to respond to all of our IT needs. He is an asset to his department, Georgia Southern, and especially our department.” As Jonathan stepped forward to accept his award, he was met with applause and cheers from his ITS colleagues. On receiving the award, Jonathan remarked, “I feel incredibly honored to receive this award and very lucky to provide support to some wonderful people. My first year at Georgia Southern has been great so far and I am looking forward to many years to come!”

Mr. Stalnaker congratulated Jonathan on his award, stating, “Being recognized by your peers and the customers you support is one of the most humbling and honorable things you can experience. Our focus within the Division of IT Services is service, simplicity and speed, meaning that we measure our success based on our customers’ experiences as opposed to the technology they use. I am extremely proud of the service mindset that Jonathan and our other nominees have portrayed.” In closing, Mr. Stalnaker added, “We are all one team at Georgia Southern and we pride ourselves on providing services that ensure student and faculty success–that’s what makes us GATA everyday!”

Ron Stalnaker congratulates Jonathan Strickland, winner of the 2016 ITS Service Award

CIO Ron Stalnaker congratulates Jonathan Strickland, winner of the 2016 ITS Service Award.


IT Services Staff Honored for Years of Service

2017-it-services-years-of-service-honorees-800

Honorees Pictured with CIO L-R (Front Row) Clint Bridges, James Brown, Gary Wallace, and Beth Williams; (Second Row) Sonya Chance, April Burke, Tom Williams, and Cordero Fields; (Third Row) James Crosby, Ron Stalnaker – CIO, Benjamin Duggar, and Krey Tinker; (Back Row) Todd Aldrich and Sandy Luther.

On Thursday, Jan. 5, Georgia Southern University’s Staff Council hosted the 2017 Staff Awards of Excellence Ceremony. During the ceremony, more than 200 staff members who had reached their five, 10, 15, 20, 25, 30, and 40-year employment milestones were recognized for their years of service to the University. Of the staff members recognized, 16 are employed by the Division of IT Services:

Five Years of Service

  • Todd M. Aldrich, IT Business Services
  • Clinton L. Bridges, Center for Academic Technical Support
  • James H. Brown, Networking & Telecommunications
  • April Burke, Information Technology Services
  • Benjamin N. Duggar, Executive Technical Services
  • Cordero A. Fields, Networking & Telecommunications
  • Rebekah L. Hickey, Enterprise Technology Solutions
  • John B. Karrh, Information Security Services
  • Gary Wallace, Networking & Telecommunications
  • Elizabeth R. Williams, Enterprise Technology Solutions
  • Tom C. Williams, Enterprise Technology Solutions

10 Years of Service

  • Sonya Y. Chance, Center for Academic Technology Support
  • Krey E. Tinker, Networking & Telecommunications
  • Todd A. Tinker, Center for Academic Technology Support

15 Years of Service

  • James A. Crosby, Enterprise Technology Solutions

20 Years of Service

  • Sandra M. Luther, Information Security Services

Congratulations to these staff members on the recognition for their years of dedicated service not only to Georgia Southern University, but to the Division of IT Services, as well.  

 


IT Services Upgrades and Updates November 17 – 19

Click here for the schedule of Upgrade and Update weekends in 2017.

MyGeorgiaSouthern, Folio, and Google Apps will not be affected during this downtime except during Wireless network maintenance for wireless network users.

Please note that all wireless connectivity will be unavailable between 9:00pm on Saturday, November 18 and midnight, Sunday, November 19.

This is the Google Calendar presenting the upgrades and updates taking place during the maintenance window.

You may scroll the calendar to view all of the activities. Click on the calendar text to see the services that will be affected during the activity.

A textual list of activities is included below the calendar.

 

Affected Major Systems

The following services will be unavailable from 5:00pm on Friday, November 17, until 12:00am on Saturday, November 18:

  • Banner
  • Internet Native Banner (Banner on the Web)
  • WINGS (Student and Faculty Self Service)
  • XTender

The following services will be unavailable from 9:00pm on Saturday, November 18, until 12:00am on Sunday, November 19:

  • All Wireless Network Connectivity

The following services will be unavailable from 6:00am on Sunday, November 19, until 8:00am on Sunday, November 19:

  • Eaglexpress
  • Dining Plans

The following services will be unavailable from 12:00pm on Sunday, November 19, until 8:00pm on Sunday, November 19:

  • Business Objects

The following service will be unavailable from 6:00pm on Sunday, November 19, until 8:00pm on Sunday, November 19:

  • Health Center network connectivity
  • Medicat

 

Operating Systems Updates

The following services will be unavailable from 5:00pm on Friday, November 17, until 11:59pm on Friday, November 17:

Core IT

  • 25Live
  • Advancement Affiliate Search
  • Advancement Self Service
  • APEX
  • Blackboard Analytics
  • Data Warehouse
  • Digital Signage
  • E911 Location Services
  • FAX Server
  • Financial Edge
  • Fundware
  • Identity.GeorgiaSouthern.edu
  • ISSM (Formerly FSA Atlas)
  • Network Printing Services
  • R: drive
  • SharePoint
  • VPN Services
  • Workflow

 

The following services will be unavailable from 5:00pm on Friday, November 17, until 11:59pm on Friday, November 17:

Business and Finance FIT

  • AIMS Parking Management
  • Business & Finance File Systems
  • Blackboard Transact (Eaglexpress)
  • Bookstore Web Tracking System
  • Campus Loan Manager
  • Dining Plan Manager
  • Events Management System
  • Health Services
  • IrisID
  • Lightspeed POS
  • Metasys
  • Online Student Health
  • ProxSafe
  • QuadPoint Point of Sale System
  • RMS – Housing
  • Schlage SMS
  • Sequoia SCS/PCPOS (Bookstore Registers/ASDC System)
  • Stanley Door Access
  • TMA – Maintenance Work Orders
  • Urban Forest Metrix
  • Watchguard

 


IT Services Upgrades and Updates October 20 – 22

Click here for the schedule of Upgrade and Update weekends in 2017.

MyGeorgiaSouthern, Folio, and Google Apps will be unavailable between 10:00pm and 11:00pm on Friday, October 20.

This is the Google Calendar presenting the upgrades and updates taking place during the maintenance window.

You may scroll the calendar to view all of the activities. Click on the calendar text to see the services that will be affected during the activity.

A textual list of activities is included below the calendar.

 

Affected Major Systems

The following services will be unavailable from 10:00pm on Friday, October 20, until 11:00pm on Friday, October 20:

  • MyGeorgiaSouthern
  • Folio
  • Google Apps

The following service will be unavailable from 5:00pm on Friday, October 20, until 7:00pm on Friday, October 20:

  • Health Center Network connectivity

The following service will be unavailable from 8:00pm on Friday, October 20, until 12:00am on Saturday, October 21:

  • Medicat (Health Center)

The following services will be unavailable from 5:00pm on Friday, October 20, until 6:00am on Friday, October 20:

  • Banner
  • Internet Native Banner (Banner on the Web)
  • WINGS (Student and Faculty Self Service)
  • XTender

The following services will be unavailable from 6:00am on Sunday, October 22, until 8:00am on Sunday, October 22:

  • Eaglexpress
  • Dining Plans

The following services will be unavailable from 12:00pm on Sunday, October 22, until 6:00pm on Sunday, October 22:

  • Business Objects

 

Operating Systems Updates

The following services will be unavailable from 5:00pm on Friday, October 20, until 11:59pm on Friday, October 20:

Core IT

  • 25Live
  • Advancement Affiliate Search
  • Advancement Self Service
  • APEX
  • Blackboard Analytics
  • Data Warehouse
  • Digital Signage
  • E911 Location Services
  • FAX Server
  • Financial Edge
  • Fundware
  • Identity.GeorgiaSouthern.edu
  • ISSM (Formerly FSA Atlas)
  • Network Printing Services
  • R: drive
  • SharePoint
  • VPN Services
  • Workflow

 

The following services will be unavailable from 5:00pm on Friday, October 20, until 11:59pm on Friday, October 20:

Business and Finance FIT

  • AIMS Parking Management
  • Business & Finance File Systems
  • Blackboard Transact (Eaglexpress)
  • Bookstore Web Tracking System
  • Campus Loan Manager
  • Dining Plan Manager
  • Events Management System
  • Health Services
  • IrisID
  • Lightspeed POS
  • Metasys
  • Online Student Health
  • ProxSafe
  • QuadPoint Point of Sale System
  • RMS – Housing
  • Schlage SMS
  • Sequoia SCS/PCPOS (Bookstore Registers/ASDC System)
  • Stanley Door Access
  • TMA – Maintenance Work Orders
  • Urban Forest Metrix
  • Watchguard

 


IT Services Upgrades and Updates September 22 – 25

Click here for the schedule of Upgrade and Update weekends in 2017.

MyGeorgiaSouthern, Folio, and Google Apps will not be affected during this planned maintenance.

 

This is the Google Calendar presenting the upgrades and updates taking place during the maintenance window.

You may scroll the calendar to view all of the activities. Click on the calendar text to see the services that will be affected during the activity.

A textual list of activities is included below the calendar.

 

Affected Major Systems

The following service will be unavailable from 5:00pm on Friday, September 22, until 7:00pm on Friday, September 22:

  • University Voice Mail

The following service will be unavailable from 7:00pm on Friday, September 22, until 9:00pm on Friday, September 22:

  • Health Center Network connectivity

The following services will be unavailable from 5:00pm on Friday, September 22, until 6:00am on Monday, September 25:

  • Banner
  • Internet Native Banner (Banner on the Web)
  • WINGS (Student and Faculty Self Service)
  • XTender

The following services will be unavailable from 6:00am on Sunday, September 24, until 8:00am on Sunday, September 24:

  • Eaglexpress
  • Dining Plans

The following services will be unavailable from 12:00pm on Sunday, September 24, until 6:00pm on Sunday, September 24:

  • Business Objects

 

Operating Systems Updates

The following services will be unavailable from 5:00pm on Friday, September 22, until 11:59pm on Friday, September 22:

Core IT

  • 25Live
  • Advancement Affiliate Search
  • Advancement Self Service
  • APEX
  • Blackboard Analytics
  • Data Warehouse
  • Digital Signage
  • E911 Location Services
  • FAX Server
  • Financial Edge
  • Fundware
  • Identity.GeorgiaSouthern.edu
  • ISSM (Formerly FSA Atlas)
  • Network Printing Services
  • R: drive
  • SharePoint
  • VPN Services
  • Workflow

 

The following services will be unavailable from 5:00pm on Friday, September 22, until 11:59pm on Friday, September 22:

Business and Finance FIT

  • AIMS Parking Management
  • Business & Finance File Systems
  • Blackboard Transact (Eaglexpress)
  • Bookstore Web Tracking System
  • Campus Loan Manager
  • Dining Plan Manager
  • Events Management System
  • Health Services
  • IrisID
  • Lightspeed POS
  • Metasys
  • Online Student Health
  • ProxSafe
  • QuadPoint Point of Sale System
  • RMS – Housing
  • Schlage SMS
  • Sequoia SCS/PCPOS (Bookstore Registers/ASDC System)
  • Stanley Door Access
  • TMA – Maintenance Work Orders
  • Urban Forest Metrix
  • Watchguard

 


IT Services Upgrades and Updates August 25-27

Click here for the schedule of Upgrade and Update weekends in 2017.

MyGeorgiaSouthern, Folio, and Google Apps will not be affected during this planned maintenance.

 

This is the Google Calendar presenting the upgrades and updates taking place during the maintenance window.

You may scroll the calendar to view all of the activities. Click on the calendar text to see the services that will be affected during the activity.

A textual list of activities is included below the calendar.

 

Affected Major Systems

The following services will be unavailable from 5:00pm on Friday, August 25, until 6:00am on Monday, August 28:

  • Banner
  • Internet Native Banner (Banner on the Web)
  • WINGS (Student and Faculty Self Service)
  • XTender

The following services will be unavailable from 6:00am on Sunday, August 27, until 8:00am on Sunday, August 27:

  • Eaglexpress
  • Dining Plans

<!– The following services will be unavailable from 12:00pm on Sunday, August 27, until 6:00pm on Sunday, August 27: –>
<!–

    –>
    <!–

  • Business Objects
  • –>
    <!–

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Operating Systems Updates

The following services will be unavailable from 5:00pm on Friday, August 25, until 11:59pm on Friday, August 25:

Core IT

  • 25Live
  • Advancement Affiliate Search
  • Advancement Self Service
  • APEX
  • Blackboard Analytics
  • Data Warehouse
  • Digital Signage
  • E911 Location Services
  • FAX Server
  • Financial Edge
  • Fundware
  • Identity.GeorgiaSouthern.edu
  • ISSM (Formerly FSA Atlas)
  • Network Printing Services
  • R: drive
  • SharePoint
  • VPN Services
  • Workflow

 

The following services will be unavailable from 5:00pm on Friday, August 25, until 11:59pm on Friday, August 25:

Business and Finance FIT

  • AIMS Parking Management
  • Business & Finance File Systems
  • Blackboard Transact (Eaglexpress)
  • Bookstore Web Tracking System
  • Campus Loan Manager
  • Dining Plan Manager
  • Events Management System
  • Health Services
  • IrisID
  • Lightspeed POS
  • Metasys
  • Online Student Health
  • ProxSafe
  • QuadPoint Point of Sale System
  • RMS – Housing
  • Schlage SMS
  • Sequoia SCS/PCPOS (Bookstore Registers/ASDC System)
  • Stanley Door Access
  • TMA – Maintenance Work Orders
  • Urban Forest Metrix
  • Watchguard