ITS

Adobe Connect

What is Adobe Connect?

Adobe Connect allows users to meet “live” online for web-based meetings, eLearning, and webinars. This tool incorporates audio, video and content sharing to provide a highly interactive experience. Adobe Connect may be accessed in Folio by clicking the “Online Rooms” link and can be used outside of Folio by request.

Features:

  • Participants join meetings instantly or meetings can be restricted for confidential sessions
  • Participants can share audio and video for a highly interactive experience
  • Share and annotate PowerPoint presentations and PDF documents
  • Share your screen to display documents and web pages or to demonstrate computer programs
  • Record meetings for archiving and future viewing

Suggested Uses:

  • Lectures, Guest speakers
  • Online Office Hours, Tutoring Sessions
  • Group Presentations
  • “Meet and Greet”, Q&A Sessions
  • Collaborative working groups with peers at Georgia Southern and other institutions

Getting Started

Staff and Administrators

Adobe Connect Basics – Meeting Hosts using Phone Lines – This tutorial will guide meeting hosts through the process of starting an Adobe Connect meeting.

Adobe Connect Basics – Participants using Phone Lines – This tutorial will guide participants through the process of joining an Adobe Connect meeting.

Recording in Adobe Connect – This tutorial will guide meeting hosts through the process of recording a meeting in Adobe Connect.

Faculty

Using Connect with Folio – This tutorial will guide faculty and staff through the process of creating an Adobe Connect room in Folio.

Recording in Adobe Connect – This tutorial will guide faculty and staff through the process of recording in Adobe Connect.

Face to Face Workshops –  The Center for Teaching and Technology offer faculty Face to Face Workshops for Adobe Connect.

Students

Using Adobe Connect – This tutorial is a basic student guide to using Connect for students.

General Tips

Firefox is our recommended browser for Adobe Connect. Safari, Internet Explorer, and Edge are all supported. Google Chrome is incompatible with certain features of the product and should not be used.

A wire Internet connection will provide the best audio and video experience for users. WiFi can cause audio and video lag.

In order to participate in the video portion of Adobe Connect, you must have an installed and functional webcam. Most newer model computers come with a built-in webcam, but if yours does not, a USB webcam can be purchased online or at most major retails stores for about $30 to $90.

Georgia Southern asks that users who utilize computer-based (VoIP) audio capability within the product use a headset with a built-in mic as this will make for the best audio experience. A headset can be purchased online or at most major retails stores for about $15-$40. We recommend that you use a USB connector for the best experience. You should run the Audio Set Up Wizard every time you enter an Adobe Connect online room to ensure that your audio is working correctly.

Please click here to submit a MyTechHelp ticket. You will need to enter your MyGeorgiaSouthern credentials to access MyTechHelp. If you have any problems accessing MyTechHelp, contact the Center for Academic Technology Support.

Common Troubleshooting Tips

  • Firefox is our recommended browser for Adobe Connect. Safari, Internet Explorer, and Edge are all supported. Google Chrome is incompatible with certain features of the product and should not be used.
  • Although Connect is designed to work in nearly all Internet-based locations, wireless connections or other slow connections can affect performance.
  • If you are using your computer for audio, you should run the Audio Set Up Wizard every time you enter an Adobe Connect online room to ensure that your audio is working correctly.
  • Accessing Connect from a school, hospital or other work-based location? Port 1935 may be blocked and hinder communication. Speak to your designated IT representative at the location or have them contact the Center for Academic Technology support.

Last updated: 2/2/2017

Learning Technology Support • PO Box 8018 • (912) 478-2287 • helpdesk@georgiasouthern.edu