Lost/Stolen Device

Lost or Stolen Device?

Contact Us

Bad things happen. If your phone or tablet that you’re using to authenticate through Duo is lost or stolen, contact MyTech Support immediately. We’ll make sure the device can’t be used to authenticate access to your accounts.

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Backup Method

We recommend that you set up a backup method, such as the “Call Me” option, for authentication during the enrollment process. You can use this backup method to authenticate in the absence of your trusted device. If you didn’t set up a backup method for authentication, contact MyTech Support for help.

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Found Device

Maybe you spoke too soon when you reported your device as lost or stolen. That’s ok–we appreciate it when you act quickly to protect your accounts. It’s easy to add your existing device back to Duo for authentication. Use the “Add New Device” guide to continue using your found device for authentication.

Last updated: 7/7/2021