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CRTS Documentation

Getting Started

Document on how to access Talon

Filelocker FAQ

If you have additional questions or need assistance, please contact CRTS at

What is Filelocker?

It is a secure, temporary storage space used for exchanging files with people inside and outside of the university.

How do I access Filelocker?

First, you must obtain a separate filelocker account through CRTS. To do this, please enter a ticket in the MyTechhelp system or send an email to To login, go to and use your new login credentials.

Is Filelocker appropriate for long-term storage of files?

No. Filelocker is intended to provide a temporary, secure place in which files can be uploaded and held for recipients to download and store outside of the system. Files are automatically expunged from Filelocker after a default period of time, or sooner depending on user-selected options.

How much space do Filelocker accounts have?

A total of 25 GBs is available.

What is the largest file size that can be uploaded?

The system can accept uploads up to the size of the space available in an account. If an account has no other items in it, a file of up to 25 GB in size may be uploaded. Note: Due to differences in the architecture of various file systems, reported file sizes may differ slightly.

Can people outside of Georgia Southern University send me files?

Yes. By logging into Filelocker and using the Request Upload feature, you can invite anyone at any email address to send you a file.

What is the easiest way to share a group of files?

While FileLocker doesn’t natively provide a way to share multiple uploaded files in a single action, there is an efficient way to do so. Creating a zip file on your computer containing the desired group of files allows for the following:

1. Numerous files can be uploaded at once and are stored as a single item in your account.

2. Recipients can receive a single email message and need only go through the download process once.

3. Zipping can potentially compress/reduce file sizes, which makes for shorter upload and download times as well as more efficient use of account space.

What sort of security does Filelocker have?

Filelocker uses AES-256 encryption. There are also options to password-protect public access aspects, select expiry of files upon initial download, or set expiry date to occur sooner than the default seven-day period.

What is the Filelocker CLI, and is it a supported feature?

The CLI (Command Line Interface) is a feature for advanced users only. CRTS does not have support available for this function at this time.

Last updated: 3/6/2023