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Email, Desktop & Data Resources

Identifying Migrated Resources

We refer to the technology assets that we will be migrating collectively as Email, Desktop, and Data resources (EDD). These are those services, applications, and resources that you use every day. During the migration process, ITS will transition all of these items into the new environment at once in an effort to lessen the impact to your daily routine. It’s important to know exactly what resources will be migrated during this process.

Email & Google Services

As part of the consolidation process, Armstrong staff will receive new credentials and a new email address in keeping with the recommendation approved by the CIC. Along with historical email information, other Google (G-Suite) information will be migrated into the new university’s Google environment. The services that will be migrated from your Armstrong Google account to your Georgia Southern account include:

  • Gmail
  • Contacts
  • Tasks
  • Google Drive (Google Docs, Sheets, etc.)

There are some services associated with Google accounts that will NOT be migrated as part of this process, including:

  • Sites
  • Team Drives
  • Calendar
  • Groups
  • Keep
  • Google Classroom
  • YouTube

While these resources will not be part of the overall migration process, our MyTechSupport team is committed to making sure you have access to the resources that you need to be successful in the new university. Please contact us if you need assistance with one of the services listed above.

University Devices & Software

University owned devices, including your desktop computer, laptop, tablet, and any other devices you may be using will be migrated into the new university’s device management system. As part of this process, your university devices will be re-imaged when they are migrated into the new university environment. While both Armstrong and Georgia Southern currently utilize the same service to manage these technology assets, it is necessary to consolidate to one device management instance in order to implement the corresponding CIC-approved recommendation.

Utilizing one management system for devices in the new university helps us a realize a number of advantages:

  1. Provides the foundation for a streamlined, standard level of support
  2. Increased efficiencies in distribution of upgrades to software and systems
  3. Allows for availability of additional applications for all campus locations
  4. Promotes fiscal alignment and ownership of software licensing agreements

Once re-imaging of your workstation and/or other devices has occurred, you may notice a few changes:

  • Desktop Background: If you had a personalized background or custom desktop shortcuts, these changes may be re-set during the migration process. If retaining these customizations is important to you, please make a note of their current status so that your MyTechSupport representative can help you retain them in the new environment.
  • Screen Lock Settings: In the new environment, a screen lock setting will be implemented as a security measure. This setting, which locks your screen after a period of inactivity, helps protect your privacy as well as the university’s data. Once the screen has locked, you will simply need to sign back in to your workstation using your new MyGeorgiaSouthern credentials.
  • Windows 10 Upgrade: All users not currently utilizing the Windows 10 operating system will receive this upgrade as a part of the migration process.
  • MyTechHelp Icon: This will allow you to submit a ticket to the MyTechSupport team if you’re experiencing any issues.
  • Printer Names: The printers that you currently used may be renamed to reflect a standardized naming convention. Your MyTechSupport representative will work with you to make sure you have access to all of the printers that you need and that you are aware of the new name of these printers if that information changes.

University-licensed software will also be a part of the migration process. If there is software that you are currently using that isn’t part of the enterprise-licensed suite of software utilized by the university (i.e., individual or departmentally licensed software), re-installation of this software will need to be a part of your migration process. Please check out our tips for preparation to make sure this process is as seamless as possible.

Network Drives & Storage

Migrating the data stored on your hard drive as well as your network and shared drives will be the most time-consuming portion of this process and will be dependent on the amount of data being migrated. As a fail-safe, ITS will perform a backup of your user profile data. However, if there are files that you consider “mission critical,” you may want to perform a backup of these files prior to the migration visit as a precautionary measure.

The names of shared network drives will transition during the migration process. The drives that had been represented as the “K:” network drives will now be the “R:” network drives. What had been “J:” shared network drives will now be “H:” network drives. Once migration is completed, MyTechSupport representatives will work with you to verify that all content has been migrated.

Last updated: 12/20/2017