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MyTechHelp Service Guide

Online Tech Support Ticketing System

MyTechHelp Logo

What it is:

MyTechHelp is the online technical support ticketing tool used by Information Technology Services (ITS). MyTechHelp serves the entire University community within these groups:

  • All Students
  • All Faculty
  • Staff in Academic Affairs
  • Staff in the Office of the President and its direct reports
  • Staff in the Division of External Affairs
  • Staff in the Division of Business and Finance
  • Staff in the Division of Student Affairs and Enrollment Management
Where to find it:

You’ll find a link to MyTechHelp in MyGeorgiaSouthern in the Services tile.

Once you’re in MyTechHelp, you can create a new ticket or view the status of existing requests. If you’d like to search for a solution yourself, click the “Help Center” button at the top of the page to visit our knowledge base where you will find answers to common questions.

If you have a problem using MyTechHelp, you should contact your area’s technical support specialist. Click here to see a list of technical support contacts on the IT Services website.

How it works:

Once you enter a new ticket, a notification is sent to your area’s technical support specialist immediately – as if you’d just sent an email. Your tech specialist will respond and continue to work with you until the issue is resolved.

Last updated: 11/2/2015