MyTechHelp Service Guide
Online Tech Support Ticketing System
What it is:
MyTechHelp is the online technical support ticketing tool used by Information Technology Services (ITS). MyTechHelp serves the entire University community within these groups:
- All Students
- All Faculty
- Staff in Academic Affairs
- Staff in the Office of the President and its direct reports
- Staff in the Division of External Affairs
- Staff in the Division of Business and Finance
- Staff in the Division of Student Affairs and Enrollment Management
Where to find it:
You’ll find a link to MyTechHelp in MyGeorgiaSouthern in the Services tile.
Once you’re in MyTechHelp, you can create a new ticket or view the status of existing requests. If you’d like to search for a solution yourself, click the “Help Center” button at the top of the page to visit our knowledge base where you will find answers to common questions.
If you have a problem using MyTechHelp, you should contact your area’s technical support specialist. Click here to see a list of technical support contacts on the IT Services website.
How it works:
Once you enter a new ticket, a notification is sent to your area’s technical support specialist immediately – as if you’d just sent an email. Your tech specialist will respond and continue to work with you until the issue is resolved.
Last updated: 11/2/2015