ITS

Banner Request Form FAQs and Instructions

 

I am trying to approve/deny the form, but the buttons are greyed out
  • Make sure to use Internet Explorer 8 or higher to access the form, do not use Chrome.
  • Make sure to log in with your AD user account/password.
  • Do not use a MAC to access the form.
  • Make sure to enter something in the description of access to see the submit button
  • Do not enter anything in the denied box if the request is to be approved.
Why do I need a Banner account?

A Banner account is needed for accessing Business Objects (Budgets) or Application Xtender Data.

Can a student worker have a Banner account?

Yes, Departmental Student Workers can request a Banner account. You must have a departmental student work account before you can apply for a Banner Account. If you do not already have a departmental student work account, have your supervisor click here to access the form. You cannot apply for the departmental student work account for yourself.

After you receive notification that the departmental student work account has been created, click on the Account Request Tab, from Registrar’s Banner page.

  • When you initially access the form, using the new departmental student account, your information will automatically be filled out for you.
  • If the correct department is not listed, please do not submit the request.  Wait until the correct department is listed before submitting the request.  The department and supervisors are updated by Human Resources.  The form will be routed to your old supervisor for approval if the data has not been updated.
  • You will notice that some fields have help text in red, these fields are required before the form can be submitted.
How do I request access to Banner?

Click on the the Account Request Tab on the following page:
Registrar’s Banner page

When you initially access the form, your information will automatically be filled out for you.  If the correct department is not listed, please do not submit the request.  Wait until the correct department is listed before submitting the request.  The department and supervisors are updated by Human Resources.  The form will be routed to your old department/supervisor for approval if the data has not been updated.

How do I submit the Banner request form?
  • Click on the the Account Request Tab, from Registrar’s Banner page.
  • When you initially access the form, your information will automatically be filled out for you.  If the correct department is not listed, please do not submit the request.  Wait until the correct department is listed before submitting the request.  The department and supervisors are updated by Human Resources.  The form will be routed to your old supervisor for approval if the data has not been updated.
  • You will notice that some fields have help text in red, these fields are required before the form can be submitted.
  • For a New Banner account:
    Enter your start date
    Type of Request – Choose New
    Enter Your Eagle ID
  • If you are Transferring to another department on campus:
    Type of Request – Choose Transfer
    Enter Your Eagle ID
    Your current Banner account will be listed (if you have one)
    Choose your new Department in the drop down box
    Enter your new Phone Number in your new department
    Enter your start date in your new department
    Enter your new ADP Manager’s Georgia Southern Email address
    Re-Enter your new ADP Manager’s Georgia Southern Email address
  • If you need Additional Access (Classes or Roles) granted to your current Banner account:
    Type of Request – Choose Additional Access
    Your current Banner account will be listed
    Enter the Additional Access (class or role) you need added to your current account
    (**Note** Enter a MyTech Help Ticket to request a form or table be added to a class or role.)
  • Click the Submit button to submit the form.
  • You will see a window that confirms your form has been submitted. Click OK to close the window.
  • You will receive an email that confirms the form has been submitted.
How are Banner requests approved?

Once you submit a Banner request the form is directed to your current ADP manager for approval. If the request is approved by your ADP Manager, the form is sent to the area responsible for the data you need to access (Financial Aid, Business data, etc.). Once the responsible areas approve or deny the access, the form is sent to Accounts Management for account creation and access provisioning. You will receive various emails during the workflow along with a link to a dashboard that will show the status of your request.

What if I have a problem with my Banner request?

To report problems related to the banner account request, please submit a MyTech Help Ticket or contact MyTech Support at 478-2287 OR helpdesk@georgiasouthern.edu .

I just changed my MyGS password recently. Why do I need to change it now?

The process for creating a Banner account creates a random password that does not match your current MYGS password. To log into Banner you must sync your MYGS password to the new Banner account. Currently, the only way to do this is to change the MYGS password, which will sync your new MYGS password to the Banner account.

How do I change my Banner password?
  • Log into My.GeorgiaSouthern
  • Click on the down arrow in the upper Right Hand Corner where you see your name.
  • Click on Personal Settings
  • Click on Change your password  – Follow the instructions for entering a new password

 

If you have other questions, please contact wings@georgiasouthern.edu or accounts@georgiasouthern.edu

Last updated: 8/11/2017

ITS Accounts • PO Box 8136 Statesboro, GA 30460 • accounts@georgiasouthern.edu